Privacy Policy

1. What Data We Collect

a) Account and Registration

When you create an account or start a trial, we collect:

• First name and last name
• Email address
• Country

b) Login and Account Access

We process your login credentials and account-related data to enable secure access to the Service (website and application).

c) Purchases and Billing

When purchasing a license, we collect:

• Billing address (street, city, ZIP code, country)
• Company name (if applicable)
• VAT number (if applicable)

d) Communication and Marketing

If you subscribe to our newsletter, we process your email address. We use email marketing tools to send updates, offers, and product news.

You can unsubscribe at any time.

e) Website Usage Data

We collect information about how you use our website (e.g. pages visited, interactions) using analytics tools.

f) Application Usage Data

When using the 3D Changer application, we collect limited technical and usage data, including:

• Country (based on login)
• Operating system
• Information about features used

This data is anonymized or pseudonymized and used solely to improve the product.

2. How We Use Your Data

We process your personal data to:

• Provide and operate the Service
• Create and manage your account
• Process purchases and payments
• Improve the functionality and performance of our website and application
• Communicate with you (including support and service-related messages)
• Send marketing communications (only with your consent)
• Ensure security and prevent misuse

3. Legal Basis

We process personal data based on:

• Performance of a contract (account, license, app usage)
• Legal obligations (e.g. accounting, tax)
• Legitimate interest (security, basic analytics)
• Consent (cookies, marketing emails)

4. Sharing of Data

We may share your data with trusted third-party providers who help us operate the Service, including:

• Google LLC (analytics)
• Meta Platforms, Inc. (advertising)
• Intuit Mailchimp (email marketing)

We may also share data if required by law.

5. International Transfers

Some of our providers may process data outside the European Economic Area (EEA), including in the United States.

In such cases, we ensure appropriate safeguards such as Standard Contractual Clauses or other legal mechanisms approved by the European Commission.

6. Data Retention

We keep your personal data only for as long as necessary:

• Account data: for the duration of your account
• Billing data: as required by law
• Marketing data: until you withdraw consent

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

You also have the right to lodge a complaint with a supervisory authority.

8. Security

We implement appropriate technical and organizational measures to protect your personal data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website.

10. Contact

Unreal Exists, s.r.o.
třída Tomáše Bati 627
760 01 Zlín
Czech Republic

Email: info@3dchanger.com